Planned visits are automatically sent each day for today and tomorrow. If planned times or visits aren’t appearing in CM2000 Call Confirm Live, the issue is usually related to file generation, scheduled tasks, or a stalled service.
Check if IMP files were generated
On the server or main computer, open the CM2000 folder.
🤓 Tip: By default, this is located inside the iCareHealth Ltd folder.
Open the To CM2000 folder.
Check for IMP files outside the Archive folder.
Review the Last Modified Date:
Today’s date: The files were generated. Contact CM2000, as the issue is likely on their side.
Older date: Files weren’t generated. Continue with manual export.
Export IMP files manually
On the server or main computer, open the CM2000 folder.
Double‑click CM2000Export.exe.
Set the date range, adding one extra day to the end date.
Click Export.
Close the export tool and reopen To CM2000.
Confirm a new IMP file has been created.
Provide the IMP file name to CM2000 for reprocessing.
Check the Task Scheduler
Open Task Scheduler from the Windows Start menu.
Locate the CM2000 Import task.
Open the task, click History and review for errors.
Right‑click the task and click Run.
If the task fails:
Check whether the Windows account password used by the task has expired.
Contact internal IT to renew the password if needed.
Disable and recreate the task if issues continue.
Restart the CM2000 Satellite Service
Open Services from the Windows Start menu.
Locate CM2000 Satellite Service.
Right‑click, then click Restart.