If a member of staff can’t log in, their user account may be disabled. This is common when someone is on leave, such as maternity leave, or no longer needs access. When they return or need access again, you can re‑enable their account instead of creating a new one.
To enable or disable a user account, follow these steps:
⚠️ Important: To follow the steps, you must log in as root or have supervisory permissions.
Click Settings, then click Security.
At the top of the screen, click the relevant username from the drop‑down list.
Right‑click the username, then click Properties.
To enable the account:
Select the Enabled checkbox.
To disable the account:
Clear the Enabled checkbox.
Click OK to save.