Access Care Rostering

You may see fatal errors, SQL errors, or RemoteApp errors when opening Business Manager through the cloud‑hosted site. These errors often occur if a session times out, disconnects due to inactivity, or the Remote Desktop connection doesn’t establish correctly.

Fatal error when loading the application.

'The login is from an untrusted domain'.

RemoteApp fails to load or closes unexpectedly.

- Fatal error when loading the application.
- 'Could not connect to database'.
- 'The login is from an untrusted domain'.
- RemoteApp fails to load or closes unexpectedly.

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First, follow these steps to try to resolve the error:

1. Sign out of the CHS web portal.
2. Close the browser completely.
3. Wait five minutes.
4. Open the site again and try signing in.

If the issue continues, follow these steps:

Open a different web browser. For example, Microsoft Edge or Google Chrome.

Enter <a href="https://caremanager.accessacloud.com/RDWeb/Pages/en-US/login.aspx" rel="nofollow noopener noreferrer" target="_blank">https://caremanager.accessacloud.com/RDWeb/Pages/en-US/login.aspx</a>

1. Open a different web browser. For example, Microsoft Edge or Google Chrome.
2. Enter <a href="https://caremanager.accessacloud.com/RDWeb/Pages/en-US/login.aspx" rel="nofollow noopener noreferrer" target="_blank">https://caremanager.accessacloud.com/RDWeb/Pages/en-US/login.aspx</a>
3. Sign in again.

If you use a desktop shortcut, follow these steps:

After the restart, open Business Manager using the desktop shortcut.

1. Restart your computer.
2. After the restart, open Business Manager using the desktop shortcut.
3. Sign in as usual.

In this article, we explain how to resolve fatal, SQL, and RemoteApp errors when signing in.

Fatal error accessing Business Manager

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Fatal error accessing Business Manager

Common error messages

First steps to take

Use a different browser

Desktop RemoteApp shortcut