Payroll runs stop with errors when pay rates don’t match the visits being processed. Common errors include missing rates or overlapping rates that apply to the same visit.
View payroll error details
To view the payroll error details, follow these steps:
Open the relevant pay run.
In the Documents section, double‑click Payroll Errors.
Review the error report, which lists every issue in the pay run.
Use the error messages in the report to identify the correct fix.
Error: 'Multiple valid rate'
This error occurs when more than one pay rate applies to the same visit.
To resolve this, follow these steps:
Note the visit date shown in the error report.
Click Pay, then click Pay Rates.
Find and double‑click the pay rate set for the affected contract.
Enter the visit date in Show rates in force on this date.
Check for duplicate rates with the same properties, such as:
No visit duration.
No time‑of‑day rule.
Right‑click the duplicate rate and click Delete.
Click Save.
This prevents overlapping rates and avoids future payroll errors.
Error: 'No valid rate'
This error occurs when no pay rate applies to the visit.
To resolve this, follow these steps:
Note the visit date shown in the error report.
Click Pay, then click Pay Rates.
Click on the relevant pay rate set.
Enter the visit date in Show rates in force on this date.
Check that:
A rate exists for that date.
The rate applies to the correct visit type.
If no matching rate exists, add or update the pay rate so it applies to the visit.
Re‑run the payroll
After fixing all errors:
Reopen the pay run.
Run payroll again.
Confirm no errors appear in Payroll Errors.
Once all errors are resolved, payroll processes will run successfully.