Invoice runs stop with errors when charge rates don’t correctly match the visits being invoiced. These errors usually relate to missing rates or overlapping rates that apply to the same visit.
View invoice error details
To view the invoice error details, follow these steps:
Open the relevant invoice run.
In the Documents section, double‑click Invoice Errors.
Review the error report, which lists all errors in the invoice run.
Use the error message and visit date shown in the report to identify the correct fix.
Error: 'Multiple valid rate'
This error occurs when more than one charge rate applies to the same visit.
To resolve this, follow these steps:
Note the visit date shown in the error report
Click Invoicing, then click Charge Rates.
Find and double‑click the charge rate set for the affected contract.
Enter the visit date in Show rates in force on this date.
Check for duplicate rates with the same properties, such as:
No visit duration.
No time‑of‑day rule.
Right‑click the duplicate rate and click Delete.
Click Save.
Removing overlapping rates prevents future invoice errors.
Error: 'No valid rate'
To resolve this, follow these steps:
Note the visit date shown in the error report.
Click Invoicing, then click Charge Rates.
Click on the relevant charge rate set.
Enter the visit date in Show rates in force on this date.
Check that:
A rate exists for that date.
The rate applies to the correct visit type.
If no suitable rate exists, add or update a charge rate so it applies to the visit.
Re‑run the invoice
After fixing all errors:
Reopen the invoice run.
Run invoicing again.
Confirm no errors appear in Invoice Errors.
Once resolved, the invoice run completes successfully.