If your pay run produces an unexpected or incorrect value, this may be because workers are being paid by visit type and the pay rates aren’t set up as expected.
By default, Business Manager pays workers by visit type: (none). This means visits are only paid correctly if the visit types and pay rates are set up and linked properly.
If you want to pay different rates for different visit types, you need to configure this in Pay Rates.
Set up visit types for pay
To set up visit types for pay, follow these steps:
Click Bookings.
Click Visit/Shift Types.
Check that the visit types you want to pay are set up correctly.
Set up pay rates by visit type
To set up pay rates by visit type, follow these steps:
Click Pay, then click Pay Rates.
Either:
Choose an existing rate set.
Right‑click, then click Add to create a new rate set.
Choose the required Group and Date Set.
Choose whether to pay by:
Actual Times.
Booked Times.
Enter the rate details and effective date.
Apply the rate to a visit type
To apply the rate to a visit type, follow these steps:
Select the Applies to specific Visit Type checkbox.
🤓 Tip: Leave this clear if you want a blanket rate for all visits.
Click Visit Type, then choose the relevant option from the drop‑down list.
Repeat this if you need different rates for other visit types.
Click Save.